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Elements and Performance Criteria

1. Determine job requirements
   • Follow standard operating procedures (SOPs)
   • Comply with work health and safety (WHS) requirements at all times
   • Use appropriate personal protective equipment (PPE) in accordance with SOPs
   • Identify job requirements from specifications, drawings, job sheets or work instructions
2. Plan and coordinate work schedules
   • Confirm tasks, jobs and work priorities with supervisor or manager
   • Use appropriate procedure to assign materials and tasks to team, section and individuals
   • Establish and communicate priority of tasks to team, section or individuals
   • Organise materials to meet work requirements
3. Monitor performance and quality
   • Communicate orally or in writing with team, section or individuals to establish required work standard and ensure understanding of task requirements
   • Monitor and report standard of performance, including quality standards of team, section or individuals, to ensure achievement of outcomes
   • Provide instruction and support as required to achieve standards and outcomes
   • Communicate proposals for improvements to work processes, efficiency and organisation to appropriate personnel
   • Identify proposals to prevent or correct problems and report to appropriate personnel, according to workplace procedures
4. Communicate with work team, section and individuals
   • Monitor implementation of WHS and environmental standards and procedures and provide feedback to work team, section and individuals
   • Use effective communication to explain work related information
   • Seek feedback from team, section members and individuals to help team work effectively

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices
Appropriate personnel include, but are not limited to, one or more of the following:	line supervisor or manager team or section leaders supervisors or managers in other sections technical specialists

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

prioritising and organising resources (machines, staff, materials and production processes) and allocating work

using appropriate procedures to assign materials and tasks to team, section and individuals

providing instruction and advice

maintaining and monitoring procedures

identifying and reporting problems with work flow

analysing and recording results according to workplace procedures

using effective oral and written communication to explain work related information and seek feedback from team, section members and individuals to help team work effectively

monitoring and reporting on performance and quality standards, and providing instruction and support as required to achieve standards and outcomes.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

production and work flow system in the team

factors and constraints that impact on effective work flow

effective work methods to achieve production objectives and timelines

procedures to allocate tasks:

expression of interest

worker preference or choice

ballot

line supervisor directive

team consensus

problem prevention and resolution

methods for monitoring and coordinating the use of resources

quality assurance standards and practices

effective communication:

effective verbal and non-verbal communication

oral, written and visual communication

active listening

positive language

recognising and adapting to cultural differences

negotiation and conflict resolution skills

workplace procedures

recording and reporting practices.

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